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Trading Terms

Browse through our online catalogues and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-7 days for delivery within the UK. We dont deliver fireworks outside of the UK.

Payment:

We accept payment by Cash, Cheques (sent by registered mail), Debit and Credit card payments and we also accept PayPal, safe and secure online payments. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

We want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

Sorry, we cant process orders outside of the UK.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Booking a Firework Display

We will post/e-mail out our invoice/contract form.
Please sign and return the tear off slip at the bottom to accept our terms and conditions.
All client initial deposit payments received are confirmations that our terms and conditions are accepted.
 
Payment Terms


Outstanding balance payments are due in full 30 days prior to the display date. If we have not received payment before 30 days prior to the display date we will make the day open and available for other displays/clients. This may mean losing your display date if payment is not received in time.

Cancellation of Booking

The deposit fee will be non refundable.
Cancellations giving more than 30 days notice from the date of the display; 75% of
the total display fee will be refunded.
Cancellations giving less than 30 days notice from the date of the display; 25% of
the display fee will be refunded.
Cancellation on the display date; non refundable.

If a show is not allowed to go ahead or cancelled by the venue for any reason outside of Rainbow Fireworks control; then the same conditions apply above as for a cancellation.

In the unlikely event of cancellation of the contract by Rainbow Fireworks the liability shall be limited to the total value of the original contract.

Our Liability

We will not be liable for any delays caused by circumstances which are beyond our reasonable control. We will not be liable for any interference with our computerised firing equipment, battery failures, material defects or adverse weather conditions. We will not be liable for any displays not fired or only partially fired should an issue arise due to health and safety concerns and it may be necessary to cancel or stop the display.

Copyright

We may from time to time photograph or video our displays.

Rainbow Fireworks have the copyright to all footage and may use this for demonstration or advertising purposes.

 


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